Shipping and Returns.
All orders that come in on a weekday are either shipped on the same day, or the next day, if they come in late. Weekend or holiday orders are usually shipped on the first upcoming business day.
We currently only offer flat rate shipping, which is $60 to Canada and $75 to Australia and New Zealand.
Inside the US shipping of orders over $75 is FREE. Up to $75 you pay a flat rate of $15. Your items will be shipped via USPS Priority Mail. (Sorry, we had to adjust our shipping rates on 10/12/20, because postal rates went up quite a bit.)
ECORASTER is excluded from this shipping policy. You will get charged freight, if it's ordered from Oregon, or shipped to you from our location.
If for some reason you need to return an item, you may do so within 7 days.
Please note, that the item needs to be in unused and new condition with all the tags attached. We will not accept returns after 7 days or if the item was used or the tags removed.
For returned items we will refund either the purchase price, give a store credit or exchange the item. Shipping charges won't be refunded.
Please note, that if you paid with credit card, it might take up to 30 days before your credit card provider posts the refund on your account, although we refund promptly!
Please notify us immediately if you receive an item damaged. If we don't hear from you right away, we have to assume the damage occurred while in your possession and therefore the item is not returnable.
Sales items are excluded from this return policy. Their sale is always final. No refund, no exchange or store credit possible.
If you return an item to us, we recommend that you mail it insured, as we can't be responsible for loss or damage during transfer.